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Frequently Asked Questions

Returns & Exchanges

How do I exchange a shirt I purchased?

Unworn / unwashed items may be exchanged for another item using the following instructions. Send your unworn / unwashed items to us at:

SnorgTees Exchanges
1200 Northmeadow Parkway
Suite 120
Roswell, GA 30076
USA


Include a note (or, ideally, write on the packing slip and include that) with the following information:

  1. The order number, or the name or email address of the purchaser.
  2. What shirts & sizes (don't forget to say whether you want men's or women's sizes) you want in exchange. You may also exchange for a different design.
  3. Sizes available are girl's (women's) Small thru XL & guy's (men's) Small thru 3XL. Kids 2, 4, 6, 8, 10 & 12.  The men's XXL is $1.00 and the 3XL is $1.50 extra, other than that, shirts are exchanged shirt for shirt, no matter what you paid for them and how much they are on the website now.
  4. The address you would like your new shirts shipped to.
  5. Re-Shipping Fee: Exchange re-shipping fees are as follows: Domestic (USA & Canada) one shirt is $4.50, 2 shirts $5.00, 3 shirts are $6.60, then add $1 for each additional item. Hoodies are $7 plus $1 for each additional item. International: one shirt is $8.00, 2 shirts $10.00, 3 shirts are $12.00, then add $1 per additional item, or hoodies are $12.00 plus $1 for each additional item.  Please send cash (exact change only please, no difference can be returned), check or money order payable to “Snorgtees”, or a credit card number and expiration date.  Failure to send exchange fee payment will delay your return. Cash, checks and money orders in US Dollars only please.
  6. Lastly, if the shirt was a gift, and you do not want the original purchaser notified of the exchange, write “no email” on the packing slip and we will make sure they do not get any email notifications concerning the exchange.

Please Note:
-Customer pays return shipping on exchanges. We recommend using the US Postal Service, as we find they have the most affordable rates. But you can ship it via any major carrier.
-We do not charge a restocking fee.
-If you have any questions about the return process, email us at orders@snorgtees.com. 

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How do I return a shirt I purchased?

Unworn / unwashed items may be returned for a full refund less shipping charges within 90 days. The refund will be given through the original method of payment. We cannot send cash refunds. It will go back onto the credit card or into the Paypal account that placed the order. If you want to send a return, please mail unworn / unwashed items to us at:

SnorgTees Returns
1200 Northmeadow Parkway
Suite 120
Roswell, GA 30076
USA


Include a note (or, ideally, write on the packing slip and include that) with the following information:

  1. The order number, or the name and email address of the purchaser.
  2. Please list the item(s) you are returning, and write “return for refund.”

Please Note:
-Customer pays return shipping on exchanges. We recommend using the US Postal Service, as we find they have the most affordable rates. But you can ship it via any major carrier. 
-We do not charge a restocking fee.
-If you have any questions about the return process, email us at orders@snorgtees.com.

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I was sent the wrong shirt/I was sent a defective shirt.

While it is rare, mistakes can happen. If we make a mistake on your order, or a defective shirt slips through, we apologize and will be happy to fix the issue ASAP. Please contact us at orders@snorgtees.com with your order number and specifics on what we messed up, and we will take care of it for you. This is done at no cost to the customer, since it is our mistake! Typically we will send you a replacement shirt, and include a prepaid envelope for you to send the defective / incorrect shirt back to us. 

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Payment & Shipping

What payment methods do you accept?

We accept payment by credit card or paypal. If you're a caveman (or cave lady) without a credit card or Paypal and would like to pay via cash, check, or money order, contact orders@snorgtees.com for info on alternate payment methods. Sorry, we don't accept orders over the phone.

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Do you ship internationally?

Yes, we ship internationally. You should see the available shipping options to your country as you go through checkout. If you get an error instead of a shipping option during checkout, please email us at orders@snorgtees.com with your location and we will get it fixed.

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Attention International Buyers

Depending on your delivery location and order size, your order might be subject to import taxes imposed by the country of delivery. If your country does have taxes on imports, these import taxes are not covered by the postage charge on your order with SnorgTees, and you will be required to pay them to receive your package.

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Do you ship to APO / FPO addresses?

Yes, we ship to APO and FPO addresses. Since we use the United States Postal Service, customers shipping to APO or FPO addresses should put the United States as their country and use domestic shipping options and rates.

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What shipping methods are available and how much do they cost?

We ship via the United States Postal Service. Our rates are based on your location, the weight of your package, and the shipping method that you choose. To calculate the cost of shipping for your order, put in your address during checkout and click continue. The available shipping options to your address will be displayed with their price.

Domestic Delivery Options
Type Delivery Time Cost
First Class Mail 2-7 days Starts at $4.99
Priority Mail 2-5 days Starts at $6.99
Express Mail 1-2 days Starts at $20.99
International Delivery Options
Type Delivery Time Cost
Canadian First Class 2-4 weeks on average Starts at $4.99
Canadian Priority Mail 6-12 days Starts at $17.99
International First Class 2-4 weeks on average Starts at $7.99
Priority Mail International 6-12 days Starts at $24.00

Please note: International First Class Shipping is only available for orders under 4 pounds in weight. If you have a large international order that is over 4 pounds, your only shipping option will be Priority International. In that case, it may be cheaper to separate your order into two orders that can ship via International First Class.

If you have any questions about shipping please email us at orders@snorgtees.com.

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How do I track my package?

First Class Mail and Priority Mail come with a Delivery Confirmation number that will be sent to you via email when we ship your order. A Delivery Confirmation number is similar to a tracking number. Please note, Occasionally, information about the progress of your shipment is usually not updated until the day your shirt is delivered, and sometimes it says the package was delivered a day or two before it actually arrives in your mailbox.

Express Mail comes with a tracking number that will be sent to you via email when we ship your order.

Tracking capabilities on international orders varies from country to country. 

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Design & Modeling

I have a great idea for a shirt! Do you want to buy it?

If you have a good shirt idea, send it to ideas@snorgtees.com, and if we want to make it we will pay you $150 and give you 7,500 Snorg Points worth $75.00 of Snorgtees Merchandise. The more ideas you send in, the better chance that one of yours will be selected. Feel free to include multiple ideas in one email.

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I am a designer, are you hiring?

We are always looking for talented designers to work on a freelance basis. If you are interested, please contact us at business@snorgtees.com.

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Are you looking for new models?

We are always on the lookout for new models. If you are interested, please send a variety of pictures of yourself to us at snorgtees@gmail.com. Include the city you are located in, and any other info you think we will find helpful. The more pictures that you include, the better. And please include some where you are having fun! They do not need to be professional shots. In fact, we prefer at least some are pictures of you hanging out, goofing off, smiling, and having fun.

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Technical Issues

Technical Issues?

For technical inquiries or issues, please contact our Chief Nerd at chiefnerd@snorgtees.com.

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Ordering

How can I make a change to my order?

If you made a mistake on your order or would just like to change something, please email us at orders@snorgtees.com and let us know. If your order has not been shipped out yet, we should be able to make the change for you. Please include the order number (if you have it), the name the order was placed under, the email address used for the order, and what you would like changed.

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Why didn't I receive a confirmation email?

Some email providers mark our confirmation emails as spam or block them completely. You can check your spam folder to see if the email arrived there. If you are not able to find it there you can email orders@snorgtees.com and we can confirm that the order was placed.

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Do your shirts ever go on backorder?

Most of our shirts are stocked in bulk, but sometimes temporarily run out of a certain size of a design. We will usually get the shirt back in stock within a few days. When necessary, we will send you an email notifying you about an out of stock situation. If your order contains one or more shirts that are out of stock, then it will not typically be shipped out until all the shirts are in stock.

We do print our hoodies, kids tees, and select adult tees on demand. Because of this, some shirts may show as "backordered" on our website for approximately 1 business day. Do not despair! This is normal and we will print and ship them out right away.

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What name will appear on my credit card bill?

The name on your credit card bill will be SNORGTEES.COM, or DIGITAL BASEMENT, LLC. Digital Basement LLC is the legal name of our company.

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Do you sell shirts wholesale?

Retailers interested in wholesale information should contact us at wholesale@snorgtees.com. Please include your contact information, what store you are purchasing for, and a valid employer ID number.

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Can I get a discount on my order? Do you have a rewards program?

If you create an account, you are part of our rewards program. This allows you to get discounts for things like joining our newsletter, liking us on FB, and more. Create an account and login to find out more!

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